Project Charter<\/p>\n
Executive Summary<\/p>\n
Project Title Eastern Healthcare Pvt. Ltd.<\/p>\n
Date Prepared 19\/06\/2011<\/p>\n
Project Manager Name (Project Manager)<\/p>\n
Project Sponsor Name (Chief Executive Officer)<\/p>\n
Organisation Overview and General History Eastern Healthcare Put Ltd aims to provide an integrated healthcare system with a vision to create health communities, ensuring that the residents of Queensland have access to quality health care. The hospital has evolved and developed across the region for meeting the health care needs of the residents of Queensland. <\/p>\n
Scope Overview Eastern Healthcare Put Ltd will focus of providing services in the following areas<\/p>\n
Emergency<\/p>\n
Surgery<\/p>\n
General Medicine<\/p>\n
Gynecology and Obstetrics<\/p>\n
Renal and Dialysis<\/p>\n
Pediatrics<\/p>\n
Palliative care<\/p>\n
Support and ancillary services including laboratory, pharmacy, imaging, etc.<\/p>\n
The objectives of the project include<\/p>\n
Meeting patient\u2019s access needs<\/p>\n
Maximizing the effective clinical outcomes<\/p>\n
Enhancing patient experience<\/p>\n
Access to emergent and urgent care<\/p>\n
Project Summary<\/p>\n
Project Title Eastern Healthcare Pty Ltd.<\/p>\n
Project No ESD-T-Ind002<\/p>\n
Originator<\/p>\n
Revision No. & Date Name ( Project Manager) Date:19\/06\/2011<\/p>\n
Project Definition\/ Scope<\/p>\n
Background The project is intended to optimise the scope and size of the services within the existing funding allocated. The project aims at setting up of the hospital through various activities involved under the head Hospital Commissioning and Hospital Management. A Project management team led by the Project Manager reporting to the CEO will be responsible for all the activities from initiation till completion of the project.<\/p>\n
Project Purpose Statement The purpose of the project include<\/p>\n
Creation of a new community based care concept by the end of Dec 2011<\/p>\n
Improve the efficiency as well as effectiveness of the patient intake as well as the flow processes in the field of health care.<\/p>\n
To make the most effective use of the human resources for improving the quality of the patient care<\/p>\n
Project Objectives (SMART) Use best practice evidence as well as guidance for designing the space<\/p>\n
Creation of medical practices which will exceed the expectations of the patients<\/p>\n
Increase in the number of patients by 15% per year through superior performance <\/p>\n
Average visits per month 200 to 250 patients in the first 10 months and 300+ patients at the beginning of next year<\/p>\n
Approval Process The following approval process will be followed prior to the implementation<\/p>\n
Project Manager approval<\/p>\n
Vice President \u2013 Projects approval<\/p>\n
CEO approval<\/p>\n
Project Inclusions & Exclusions The following inclusions will be made:<\/p>\n
Writing of some administrative policies and guideliens<\/p>\n
Recruitment and training<\/p>\n
Budgeting<\/p>\n
The following exclusions will be made:<\/p>\n
Legal and Regulatory requirements will be out of the scope of the projects<\/p>\n
Approval of all policies and procedures<\/p>\n
Project Deliverables Project charter including the stakeholder analysis, risk assessment as well as communication plan<\/p>\n
Establishment of project team<\/p>\n
Establishment of steering committee<\/p>\n
Reporting schedule and approval path<\/p>\n
Budget recommendation<\/p>\n
Implementation timeline<\/p>\n
Staffing Plan<\/p>\n
Service Delivery Plan<\/p>\n
Training Plan<\/p>\n
Transition process<\/p>\n
Evaluation process and tools<\/p>\n
Project Benefits Setting up of a high quality health care system to the residents of the area.<\/p>\n
Creation of medical practices that serves the community<\/p>\n
Configuration of hospital services with greater integration and coordination<\/p>\n
Clinicians and community members will be engaged to ensure success<\/p>\n
Constraints Challenge will be to gain the acceptance in the community. The time of clinicians and physicians to become engaged is another constraint.<\/p>\n
Assumptions It has been assumed that the construction of the building for the purpose has been completed and is ready to be occupied. <\/p>\n
Force Field Analysis<\/p>\n
Resisting forces Driving forces<\/p>\n
Budget constraints Meeting regulatory requirements Shortage of resources Strong management support Lack of buy in from the community Increase in the demand for health services -5 -4 -3 -2 -1 0 1 2 3 4 5<\/p>\n
Strong Weak Strong<\/p>\n
Scope Management Plan<\/p>\n
Scope Management Process Changes in the project scope presented at weekly project team meetings <\/p>\n
Proposed variations are submitted to Project Manager and Vice President- Projects and the CEO<\/p>\n
All changes are documented during the weekly meetings and the reports are submitted to the Vice President Projects<\/p>\n
The minutes of the meeting are distributed to the project team along with the modified project charter<\/p>\n
Measuring Scope Management The items are reviewed during monthly stakeholder meetings.<\/p>\n
Review Process Documents will be sent for review to all the project team members and a final sign off would be obtained from the concerned Business Unit Heads.<\/p>\n
Stakeholder Analysis<\/p>\n
Stakeholder Input\/Influence Requirements\/Expectations<\/p>\n
CEO Organisational interests, appropriate funding, approval of the project Regular updates from the project manager through the monthly meetings<\/p>\n
Vice President – Projects Approval Monitors and Tracks the project<\/p>\n
Project Team Operations, Documentation Adherence to the project schedule<\/p>\n
Physician Leaders from each Business Units Setting benchmarks, efficient use of resources Participation in the Physician Leaders group, in Steering committee meetings.<\/p>\n
Administrative leaders from each Business Unit Setting benchmarks, efficient use of resources Participation in the Physician Leaders group, in Steering committee meetings.<\/p>\n
Staff Training and orientation to new roles Active participation, face-to-face meetings, feedback.<\/p>\n
Human Resources<\/p>\n
Project Leader Project Manager<\/p>\n
Project Initiated by CEO<\/p>\n
Project Team Staff required for the duration of the project. Specific tasks are allocated to each team member. The Project team comprises of Project manager, Administrative assistant, Logistics executive. There are sub teams responsible for IT, Risk management, Materials, management, People management, Finance, Infrastructure services<\/p>\n
Additional Internal Resource Requirements Department Mgrs <\/p>\n
Physician leaders<\/p>\n
Administrative Leaders<\/p>\n
Ongoing Resources Required Training Officer <\/p>\n
Interior Design and planning Consultant<\/p>\n
External Suppliers \/ Contractors A basic requisite for the approval of the project is that only internal staff are utilised. There may be relationship established with suppliers for setting up the necessary infrastructure, purchase of materials and equipments. <\/p>\n
Milestones\/ Timing Plan<\/p>\n
Project Time Line\/Deadlines July30 to September 31,2011 Project Charter Approval including Stakeholder analysis, risk assessment and communications plan, Confirmation of project team members, Confirmation of Steering committee members October 30,- December 31 2011 Hospital Commissioning<\/p>\n
Procurement of equipments and supplies<\/p>\n
Recruitment and training of staff<\/p>\n
Defining hospital organization and processes as well as procurement and installation of (HIS) \u2013Hospital Information Systems<\/p>\n
Definition of future pricing as well as marketing and sales of services<\/p>\n
Operationalisation of the hospital. January, 2012 \u2013 March 2012 Pre-operational management activities<\/p>\n
Creation of a Mission and Vision Statement<\/p>\n
Definition of the Master Budget<\/p>\n
Preparation of administrative policies and guidelines<\/p>\n
Preparation of the medical guidelines<\/p>\n
Set up chart of accounts<\/p>\n
Marketing for pre operations<\/p>\n
Establishment of hospital policies<\/p>\n
Defining different insurance packages April 2012 to June 2012 Post Operational Management Activities<\/p>\n
Provisional leadership and guidance of staff<\/p>\n
Creation of a business strategy<\/p>\n
Establishment of organizational structure<\/p>\n
Optimal utilisation of given financial and human resources<\/p>\n
Achievement of profitability in terms of financial results (profit\/loss), cash flow and return on investment (ROI)<\/p>\n
Creation and development of a culture of performance<\/p>\n
Implementation and fulfilment of international quality standards July , 2012 Post implementation Assessment; Evaluation report August 31, 2012<\/p>\n
Project Formally Closed , Generation of Close Out report Gantt chart<\/p>\n
The activities include<\/p>\n
Project Charter Approval including Stakeholder analysis, risk assessment and communications plan, Confirmation of project team members, Confirmation of Steering committee members<\/p>\n
Hospital Commissioning<\/p>\n
Procurement of equipments and supplies<\/p>\n
Recruitment and training of staff<\/p>\n
Defining hospital organization and processes & Hospital Information Systems<\/p>\n
Definition of future pricing as well as marketing and sales of services<\/p>\n
Operationalisation of the hospital.<\/p>\n
Pre-operational management activities<\/p>\n
Creation of a Mission and Vision Statement<\/p>\n
Definition of the Master Budget<\/p>\n
Preparation of administrative policies and guidelines<\/p>\n
Preparation of the medical guidelines<\/p>\n
Set up chart of accounts<\/p>\n
Marketing for pre operations<\/p>\n
Establishment of hospital policies<\/p>\n
Defining different insurance packages<\/p>\n
Post Operational Management Activities<\/p>\n
Provisional leadership and guidance of staff<\/p>\n
Creation of a business strategy<\/p>\n
Establishment of organizational structure<\/p>\n
Optimal utilisation of given financial and human resources<\/p>\n
Achievement of profitability in terms of financial results (profit\/loss), cash flow and return on investment (ROI)<\/p>\n
Creation and development of a culture of performance( training)<\/p>\n
Implementation and fulfilment of international quality standards<\/p>\n
Post implementation Assessment; Evaluation report<\/p>\n
Project Formally Closed , Generation of Close Out report<\/p>\n
Gantt chart<\/p>\n
Task Authorised By Person Responsible Authorising Signature Date Conditions (if any)<\/p>\n
Project Charter Approval June-2010 to August 2010 Hospital Commissioning August 2010 \u2013 October 2010 Procurement of equipments and supplies Recruitment and training of staff Defining hospital organization and processes & Hospital Information Systems Definition of future pricing as well as marketing and sales of services Operationalisation of the hospital. Pre-operational management activities November 2010 t0 Dec 2010 Creation of a Mission and Vision Statement Definition of the Master Budget Preparation of administrative policies and guidelines Preparation of the medical guidelines Set up chart of accounts Marketing for pre operations Establishment of hospital policies Defining different insurance packages<\/p>\n
Post Operational Management Activities<\/p>\n
Provisional leadership and guidance of staff<\/p>\n
Creation of a business strategy<\/p>\n
Establishment of organizational structure<\/p>\n
Optimal utilisation of given financial and human resources<\/p>\n
Achievement of profitability in terms of financial results (profit\/loss), cash flow and return on investment (ROI)<\/p>\n
Creation and development of a culture of performance( training)<\/p>\n
Implementation and fulfilment of international quality standards<\/p>\n
Post implementation Assessment; Evaluation report<\/p>\n
Project Formally Closed , Generation of Close Out report <\/p>\n
Budget Analysis<\/p>\n
Legal and Accounting AUD 5000<\/p>\n
Insurance 10000 AUD<\/p>\n
Marketing 20000 AUD<\/p>\n
Computer 30000 AUD<\/p>\n
License 320 AUD<\/p>\n
Communications 1500 AUD<\/p>\n
Equipments 70000 AUD<\/p>\n
Office Supplies and Furniture\u2019s 60000 AUD<\/p>\n
Total Start up Cost 197820 AUD<\/p>\n
Start up Assets Cash Required 100000 AUD<\/p>\n
Other Current Assets 0<\/p>\n
Long term assets 225000 AUD<\/p>\n
Total Assets 235000 AUD<\/p>\n
Total Requirements 432820 AUD<\/p>\n
Cost Management<\/p>\n
Resources Required Provided in the Gantt chard for resources required at each stage Cost ($)<\/p>\n
HR Resources Defined in the External Contractors Approval should be sought for the purchase of new equipments and supplies Input Inputs obtained from stakeholder meetings, followed by project team meetings. Estimating Quotes have been sought to estimate the cost of equipments and supplies purchase. Approvals for cost exceeding AUD 150 needs stakeholder approvals. Contingencies and Changes An extra 100 hours has been scheduled to meet the contingencies in the project. An additional of 10% is also set for meeting unforeseen costs. Cost Control The formal budget is still to be approved, however the team members will keep a copy of the receipts and this will be submitted to the Project Manager.<\/p>\n
Completion Budget control would be an important agenda in all team meetings and the adherence of the project to the scheduled timeline will be review in all team meetings. Resources Required See Gantt chard for resources required at each stage HR Resources See project scope Project Quality Management<\/p>\n
Deliverables The following outcomes will be met upon completion of this project:<\/p>\n
Project charter including the stakeholder analysis, risk assessment as well as communication plan<\/p>\n
Establishment of project team<\/p>\n
Establishment of steering committee<\/p>\n
Reporting schedule and approval path<\/p>\n
Budget recommendation<\/p>\n
Implementation timeline<\/p>\n
Staffing Plan<\/p>\n
Service Delivery Plan<\/p>\n
Training Plan<\/p>\n
Transition process<\/p>\n
Evaluation process and tools<\/p>\n
Objectives The above outcomes will be measured through:<\/p>\n
Evaluations<\/p>\n
Customer satisfaction survey<\/p>\n
Patient load data<\/p>\n
Standards The Standard deliverable will be set against the industry standards in Health care<\/p>\n
Levels Levels of quality will be measured against Accreditation Body standards.<\/p>\n
Criteria The above quality features will be measured against project scope, which has been approved by stakeholders.<\/p>\n
Quality Assurance Standing agenda item for team meetings (see attachment 1).<\/p>\n
Tools Specific project management tools will be used for tracking the progress of the project and for appropriate documentation<\/p>\n
Monitoring Team members report back at team meetings \u2013 Project manager to document and review all decisions taken during the project team meeting<\/p>\n
Rectification Quality problems will be analysed during one on one meeting. Constructive feedback will be discussed with team members to ensure standards are met<\/p>\n
Communication Quality updates shall be sent to stakeholders at stakeholder meetings.<\/p>\n
Quality Improvement Quality Management will be an agenda item at the project review meetings. This document will be circulated to the project team members and stakeholders, and be stored in the project database for future reference.<\/p>\n","protected":false},"excerpt":{"rendered":"
Project Charter Executive Summary Project Title Eastern Healthcare Pvt. Ltd. Date Prepared 19\/06\/2011 Project Manager Name (Project Manager) Project Sponsor<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-37801","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"\n