United Arabs Emirates

Table of Contents

TOC o “1-3” h z u HYPERLINK l “_Toc406427216” Abstract PAGEREF _Toc406427216 h 2

HYPERLINK l “_Toc406427217” Introduction PAGEREF _Toc406427217 h 3

HYPERLINK l “_Toc406427218” Literature Review PAGEREF _Toc406427218 h 3

HYPERLINK l “_Toc406427219” The methodology and Research plan PAGEREF _Toc406427219 h 9

HYPERLINK l “_Toc406427220” Result/Discussion PAGEREF _Toc406427220 h 15

HYPERLINK l “_Toc406427221” Conclusion/ Recommendation PAGEREF _Toc406427221 h 21

HYPERLINK l “_Toc406427222” Reference PAGEREF _Toc406427222 h 24

HYPERLINK l “_Toc406427223” Appendix: PAGEREF _Toc406427223 h 30

Abstract

This task concentrates on the two electromechanical organizations such as Cirta. These two have been exceptionally fruitful in the United Arabs Emirates in the electromechanical business. The two are additionally known for their utilization of value control and certification. The task looks to see how successful this has been, and also the ways the two have figured out how to actualize it. The venture will likewise look on the difficulties the two have met in the execution of value affirmation and control. The examination of this undertaking will include meetings with the directors of the think-tanks. This will help to concoct dependable data in this task. The examination will likewise incorporate wide perusing on the subject. That is on how and why the organizations ought to actualize quality affirmation and control. It will likewise include perusing on the ways these two angles help to enhance effectiveness in an organization. The examination will likewise look on the ways that could be utilized to expand the productivity of the two angles. This will be expounded in the conclusions and suggestions. Finally, the paper will take a gander at what organizations that are not utilizing these projects can do as a part of request to have them working.

Introduction

It is important to enhance the performance of a company in terms of quality of its products. Among the advantage of improving quality management is that it leads to satisfied customers and hence boosting repeat purchase. It will also assist the company’s management to improve in its services and perform better and more effectively. Most of the time management is used in decreasing the project costs, services and products produced by the company. The company however do not consider the negative side of quality management as at times it leads to reduced production rates, takes times, and also require a lot of money. To deal with the negative effects, it is important to take a considerable time into consideration of the operations to be employed. In conducting the research, a UAE company was chosen. The company, CIRTA electrometrical Contracting and Maintenance Company, was founded by Khalif Fund. The company is situated in Abu Dhabi and Fujairah. Since the company started operating in Abu Dhbai in 2006, it has gained ground and have since become successful in Electronic and Mechanical Contracting Works. The company is also trading in Underground polycarbonate Manhole. The branch in Fujairah was opened later in 2012 and so there is little date on it. The research will mainly concentrate in Abu Dhabi branch.

Literature ReviewFukada’s Idea:

Employee satisfaction and an increase in the number of customer is the result of improving quality assurance and productivity in a business. It will be possible to achieve regular enhancement in all work-flow processes if the quality administration system techniques like benchmarking, cost benefit analysis and process mapping is used. The superior productivity will lead to lesser defects, decreased costs, and lesser delays. In order to achieve the objectives of the organization, Fukada came up with the following steps of improving productivity. Other authors have developed the steps further even though they were originally Fukada’s idea.

Step 1: analyze the processes in the association. Focus on the tasks they are carrying out and not on the people carrying out certain tasks. In order to maximize competence and efficiency, standardize procedures and policies throughout the company. In order for them to produce high-quality products and services, and to be proud of their work as well, instruct all employees and personnel sufficiently.

Step 2: Align the processes of the organization with those of other competing firms in the same industry. In order to help to improve one’s business performance, Center of Quality and Productivity of America provide various tools like Process Clarity Framework (Berger, 2000).

Step 3: You should benchmark your current processes during the measurements of the performance development. After that, organize problem identification and forecast outcomes of the future measuring productivity achievement. By using the key performance indicators of the industry, this will be done. For example, measuring productivity and quality in the customer supporting center will allow the organization to recognize what are the expectations of the customer in order to enhance on the ground. It will be possible by measuring time that it takes in rectifying the issue of the customer and by calculating the rate of the satisfaction of the customer in the support cases as well.

Step 4: The building quality test into the processes should not be done in the end and when it is costly fix. You should measure the basic testing performance and then rectify the components problems that are defective not needing the total cycle to finish. If possible, since it implements minimum human intervention resulting in either pass or fail result, which is easy to interpret and act upon it, implement automated testing.

Step 5: Business strategies. For instance, Six Sigma should be used in enhancing the quality and productivity. After that, produce projects that will define problem, measure current processes, collect the needed information, and analyze it to create valid relations of cause and effect. It is an extensive step in enhancing quality assurance and control in defining of the main cause of that issue and planning appropriate intervention to enhancing or elevating processes. In order for the defects to be modified first before their effect influences the final output, production should be controlled.

Step 6: Show importance to the suppliers, partners, customers, and employees in the business. Make input and feedback pertaining on the problem solving or products in service all navigates towards enhancing quality control and assurance. By increases in satisfaction of customer, measure the productivity and quality increased. Customer feedbacks will then be used in enhancing current products and influenced the new designs as well. By averaging the customer’s requirements in the process of redesigning efforts will able to help in concentrating your efforts on the ultimate beneficial places of businesses in the industry. As an example, to solve most of the issues with the product or service, organizing surveys and concentrating on the groups to gather data can be done. Then prepare the report, digest and dispense throughout your organization to enhance quality as well the productivity. And this will able to help in enhancing quality control and assurance (Berger, 2000).

Business Quality and Performance:

For the businesses to be able to succeed in producing goods or services, according to Bessant and Francis, there should be a consistent standard. There are numbers of known international systems are available to assure that the achievement quality is achieved and also helpful in terms of increasing the efficiency in the process of production. Moreover, it is a very important part in positive pointers sending in terms of competitiveness of the service or product. In constructing the business reputation, these quality systems of guarantee are dynamic.

When you present a system of management to your business, it is important to note that you will be able to access a bigger market. For example, the World Trade Organization (WTO) promotes specific management quality procedures through best exercise. Certain markets like EU and US do have their own quantity and quality assurance standard that are specific in certain environment which complement those standards of the WTO. In terms of the international management quality standards, markets like the EU and the US have strict requirements.

This part will explain the major recognized international quality and quantity management standards, and the system going with them as well (Bessant, Francis, 2008).

Enhancing the staff’s team performance makes a huge impact on the success of the system according to Imai. Performance should be an important feature which is being constantly addressed in any business in being a team manager. The organization can operate efficiently and the employees will able to work effectively by making sure that the employees are satisfied by providing proper training in sales (Imai, 1999).

Motivation:

To make the staff have a higher driving force, their performance should be maintained high through inspiration according to Magee. The employee must enjoy their job, work in liberty and feel passionate regarding their job. For the performance not to suffer, the staff must not consider it as a chore. For them to work as a team, the managers should able to understand the factors that will provide the staffs the determination to improve their works. For the manager to encourage his team to develop, he should motivate his team by recognizing their performance. Recognizing outstanding performance and encouraging them to enhance their abilities and skills are ways to motivate employees. In this way, managers will able to help their employees to career development (Magee, 2006).

Appreciation:

Appreciation for Magee may seem a minor thing to do but however, praising an employee for a job well has done show a difference between a minimum output staff and an average performing staff. According to Magee, even though it just verbal, appreciation is still necessary (Magee, 2006).

Working Environment:

A delightful working environment enhances the productivity of the employee according to Fairbank and Williams. One of the effective tools in quality assurance and control is the freedom in communication of the employees with one another and with the management as well to solve and prevent problem arise. Every employee should be treated equally and be respected as well. The employees are rapidly addressed and made clear on the ways their negative behaviors may distress all employees that is why the office politics tends to rotate around the same individual or groups (Williams, Fairbank, 2001).

Communication:

According to Friedlander, each time a problem arises, the employees should feel the freedom in approaching the management. The employees must continue to feel appreciated even there is an open door policy. Once the manager promptly takes action regarding their issues, the employees will appreciate it and will motivate them to enhance their performance (Friedlander, 2004).

Training:

According to Armstrong, the employees that are being updated with the changes in the industry by the opportunity to train that are given by them in both area of specialization and to advance skills as well for their benefit are the one who commonly motivated and successful in their performing their duties. The employees given this kind of opportunity feels that support of the management and will be feeling well appreciated and will be motivated to work as a team. Training opportunities will definitely improve and change the team performance positely (Armstrong, 2008).

Encouragement:

According to Eccles and Durand, sharing of ideas between employees must be encouraged, meaning, freedom of expression must be there and meetings should not be for executives only. During meetings, all employees must attend the meetings as well to ensure that their ideas regarding their jobs and the organization are being heard by the management. Since mostly, different departments on the organization have different area of specialization, this will be an opportunity as well for the management to know the issues from different departments and areas. Whenever the employees are aware that their issues are being heard and their ideas in how to improve the organizations efficiency and profitability are being reviewed, the team feels more encouraged and motivated. To ensure that the employees are being given credits, according to Berger, the management should recognize their ideas often in meetings. To assure that the employee receive credit, they need to recognize his ideas in meetings (Durand, Eccles, 2007).

Strengths and weaknesses:

Babbar (1992) shared that there are many strengths of using enhanced quality assurance and control in associations. Hence enhancing productivity, the policy gives a check system that assures minimal gaps. Based on the study, it should go hand in hand with whole quality management for enhanced efficiency in quality assurance and control because the whole quality management performs as a check for enhanced quality assurance and control. In that case, the efficiency of the managers is essential when it comes to implementing enhanced quality assurance and control. The improved quality assurance and control is a supplement and not a substitute for good management, therefore, there is no chance to replace the management. The challenges that the managers, face in implementing this policy in electromechanical and contracting companies has also been given point on the research. This must serve as a wakeup call for company managers that are not using this kind of policy. Based on the customers’ feedbacks, reliable services are being given by the companies that are using this policy. Therefore, companies that are using this policy will acquire more customers and will have more possibilities to retain old customers. The policy of improved quality assurance and control should be practiced by the private and public sectors. The policy must be used by all kind of organizations whether it is a non-profit or profit making organization as they all need to be efficient in their organizations. All organizations must seek to implement this policy at all cost because efficiency is very essential in all firms. Cost cutting is also an objective for the organizations that have profit making and shareholder wealth boosting goals. The policy also comprehend to it that organizations will operate at the most possible minimal cost. In these kinds of organizations, the satisfaction of their customers is factor that will able to ensure maximizing their sales on their products or services. If the improved quality assurance and control ensure customer satisfaction, therefore, all managers must implement this policy for them to able to maximize their profitability. And if quality assurance and control must go hand in hand with the whole quality management, it will therefore ensure that the firms’ health is at the centre of all the process of the associations. And according to Babbar, it is easy to accomplish goals when the management is efficient. In this policy, there are still weaknesses accompanied but not as much as the strengths associated into it. The fact that this practice has to be used together with the whole quality management is a limitation (Berger, 2000). Berger argues that to make it easy to implement in any environment, every policy must be able to stand alone. These limits improve the quality assurance and control non-implementable in environment with poor management. It might limit the operations of this policy because of the limits ties policy tightly with total quality management (Berger, 2000).

The methodology and Research plan

Approach

The approach in this research includes the methods of collecting information, purpose of research, identification of variable, and research ethics between many others. The processes during information gathering are all covers by it.

Research Design

The research design part argues that for the purpose of achieving the earlier listed objectives, the way which the subjects and constituents are organized and observed. Traditionally, Hussey (2006) categorized them as either observation or questionnaire. Mostly, it includes the methods that the researcher uses to collect data that is related to question of this research.

Hypothesis

The research or study question is the hypothesis. It means that the question that the research will be trying to explain. In this research, the hypothesis is “How can a company improve quality assurance and control in Electromechanical Contracting and Maintenance? Does improving quality assurance and control in Electromechanical Contracting and Maintenance increase the company’s efficiency?”

Purposes of the Study

Before the explanation of mode of gathering data, the researcher will establish the purpose for conducting this research. The purpose of performing research can be descriptive or explanatory in nature according to Nueman (2000: 21) and Yin (2003: 3). When the research issues have very less or no earlier studies at all from which to infer information it is then the Explanatory research. In explanatory researches, questions such as why and how are usual and most of the time it needed the use of case studies, historical data and observation. The explanatory research open up access for new phenomena for future researches and formulates questions as well. In order to understand the problem in detail, it basically needs to be undertaken by the researcher. It aims at searching for ideas, hypothesis and patterns, and suggest direction for future research rather than confirming or testing hypothesis (Yin 2003:22; Hussey and Hussey 1997; Neuman 2000). The explanatory researches mostly take a fact-finding position and are expected to be artistic, flexible and open-minded in their sources of data.

Research that is undertaken to describe the related variables of the problem is what we called Descriptive research. It provides exact representation of an already present phenomenon, situation or events and it aims at finding more information about certain phenomenon (Collis and Hussy, 2009). In investigating the phenomena, descriptive research goes further than explanatory by using more numerical information to summarize and show the results. In descriptive research, the researcher is less focus in exploring new issues or explaining reason than describing about some things. In this kind of research, it often answers the” what” question. By examining and explaining causal or correlation relationships between the variables of the phenomena the analytical attempts to understand the phenomena more than descriptive. This research also tries to examine the causal relationships among the study’s variables.

The findings from exploratory and descriptive research to identify the causes behind the already recognized phenomena build the explanatory research. Equated to the previous two research resolutions, the field of inquiry is significantly concentrated as it goes beyond identifying the phenomena of interest (as in exploratory research) or describing it (as in descriptive research) to considering for detailed causes and explanations. The explanatory research includes explaining, analysing and studying the reasons behind an existing how or why phenomenon to able to measure, explain and discover the connection that exist among them. Therefore, the stated research problem and objectives of this thesis specifies that it is chiefly a descriptive research.

Because the present writings how these three elements interact much less extend any existing theories on any presumed occupying phenomena in question is unclear, it is therefore not proper to say that the research is explanatory. This thesis aims to find more information about particular phenomenon that is why it is a descriptive research as it is undertaken to describe the related variables of this research. To get the hypothesis, the correlation or causal relationships among the variables of the phenomena and of the study will undergo examining and explaining.

Design of the study

Sample size and sampling procedure

A demonstrative of the sample will be designated in the two establishments, CIRTA Electromechanical and Construction Company and Topaz Fabrication and Constructions in order to preserve the sampling size controllable. The demonstrative sample that will involve the study area management will be chosen. To come up with respondents in the research, random sampling will be done. The research will conduct an interview with the managers from the two companies after the sampling.

Variable identification

Charting what data or information will be significant for the study or research is part of variable identification. To recognize what will be of most importance to the study than the rest, the research has to go through several materials. The research has the ability to know what data is accommodating for the study through actuality and also where and how to get it. Variable identification also includes identifying a place of carrying out the research. Therefore, at this stage, the researcher read some literally materials and recognized the two companies of study.

Data collection

This involves primary and secondary sources of the data. First, the research will read the improve quality assurance and control in Electromechanical Contracting and Maintenance as the documentations about the information. This information can be acquired from the books in Electromechanical Contracting and Maintenance that are related to improve quality assurance and control. The researcher will also read professional or literary journals that are related on the subject matter. These will provide the researcher some perception about what to expect in the field investigation. Data from these records will set a base for assessment. The researcher will have the ability to associate the facts he acquires from the field research with what other researchers discovers. This will act as a course or a check for the examiner. The researcher will be able to articulate if his field research is on the right track.

The researcher will complete a survey on the customers of these two companies and others in the Electromechanical Contracting and Maintenance establishment. It will able to help the researcher to recognize how improved quality assurance and control has assisted them get the right service from these companies. This will be the part of the principal information that the researcher will acquire. Execution a survey on the customers will allow the researcher to measure the reliability of the information he will get from managers of the companies. Thirdly, the researcher will board on principal sources of information concerning the subject. The researcher will perform a filed research through prevailing managers from the two organizations. Interviews will contain a questionnaire which the managers will be compulsory to be filled. Questionnaire will benefit the researcher get critical information about the topic of discussion from the managers of the two firms. The interview will contain a visit to the companies to see the working of the process as well. The major information will be matched to the secondary information for professional records. This primary information will give the reality of what is happening in the production and it will be a real world example of the subject.

Data collection instruments

The researcher needs to collect data using various data collection instruments for the research to be effective. The data collection instruments are the device that helps the researcher acquire data, needed topic, and to study samples. The tools consist of interviews, questionnaire, and surveys and such as. The research will be using all of the said samples for the study purpose. The researcher will able to get information from the customers from the companies by conducting surveys while the questionnaires will improve the interview that will be conducted on the managers from the two firms of the research which is CIRTA and Topaz.

Data analysisResearch Ethics Morals in research is an essential measure to consider particularly in situations where the philosophy includes the interest of individuals. This research means to study the reaction of individuals concerning effect of enhanced quality affirmation and control in the two front said Electromechanical Contracting and Maintenance Companies utilizing as a part of profundity talks with as method for essential information accumulation. Morals involves proper conduct in connection to the rights and opportunities of the members in the study. In this way, the specialist will look for morals approbation before the study initiates. The scientist expects to secure educated assent from the members earlier the study. This will be carried out by initially, the scientist doing acquaintances with the members. The respondents need to know the biographic, and in addition the expert foundation of the specialist. This will help the respondents to know how to contact the scientist just on the off chance that there is have to do so. In addition, semi-organized inside and out meetings oblige that the analyst works at very nearly an individual level with the respondents to guarantee that the respondents don’t hesitate to give data. Furthermore, the respondents will be educated about the study. This will incorporate the research subject, the purpose behind completing the exploration, the respondents’ part in the exploration, and the hugeness of the ensuing information. Thirdly, top to bottom meetings with educators, understudies and folks of the given schools can include touchy data that the respondents may not be ready to give out. With the end goal of affirmation, the privacy of the respondent’s input is considered. Fourth, the respondents’ investment is simply out of readiness and decision.

No respondent will be compelled to take an interest in the study, and just the individuals who have willfully concurred will be considered. In addition, the respondents will be given the decision to stop the interest in the event that it is out of their own advantage. On the other hand, they can pick not to answer addresses that they are not obliged to. This warrants that the scientist needs to be wary when examining the respondents for answers. It ought not get to uncomfortable levels; not one or the other ought to the respondents feel that they were power to give out data that they would rather not. Watching morals is imperative as it upgrades the believability and good estimation of the examination. Also, it evades certain disadvantages like claims, which can influence the achievement of the exploration.

Study LimitationsFor this kind of tasks there is no compelling reason to run with exploration technique so wide in procedure of gathering the information. So the impediment is fifteen review tests from clients of CIRTA and Topaz Companies, and additionally three meetings with key supervisors. This will be sufficient to concoct data sufficient for the research conclusion.

AnalysisInvestigation in this paper includes information acceptance and connection. That is; weighing the data assembled in the exploration to figure out if it is pertinent to the study. The information is initially deciphered to comprehend what it implies in layman’s dialect. It is from that point contrasted with the exploration question with show is pertinence. The investigation will incorporate disposing of the information that does not appear supportive to answer the speculation of this exploration. Researchers to it that the data that the exploration gives in this paper will empower answer the speculation. According to Selden (1998) it will help the individuals understanding it to comprehend the subject under exchange

Data analysis and hypothesis testingBefore breaking down information, it will be transformed to dispense with unusable information and decipher answers which would be vague and conflicting. Later, the information will be coded and put away electronically. The measurement bundle for social sciences (SPSS) will be utilized to break down the information. Information will be broke down quantitatively and subjectively to make findings, understandings, conclusions and conceivable suggestions. Quantitative information will be evoked from the shut finished inquiries in the polls where means, frequencies, and rates will be registered. Information will be displayed in tables, diagrams and charts. Subjective information will be gotten from the open finished areas of the polls and meetings. Information will be compressed and introduced in tables in books where citations for respondents will be referred to. Research of fluctuation (ANOVA) will be utilized to test the theory at the 0.5 level of hugeness (Alvaro, & Meria, 2009).

Result/Discussion

Amid the initially meeting with Alhamim Ibrahim, Projects Manage, of CIRTA Company, he was exceptionally ingenious, and he gave the accompanying data. He was reacting to a poll and he was helpful. Second visit to CIRTA saw a gathering with Assedik Bouamama, assignment General Manager, of CIRTA Electro Mechanical Contracting and Maintenance. He additionally ended up being asset and was extremely helpful in noting the inquiries in the survey.

In any case, the survey tried to know whether there are any difficulties that administrators confront in actualizing quality confirmation and control. Ibrahim said that, as an issue one of the primary difficulties that you face is to secure nonstop activities to the organization that can create enough comes back to take care of the running expense and to attain some enthusiasm to help the organization develop. The second test that administrators get is to verify that you got the right staff whom can execute the venture we have in the most ideal way imaginable so we can get the fulfillment of our customer and the individuals we work with this will help us getting compensated more ventures. As per Assedik, the difficulties we experience is needing to meet and even exceed expectations or past the prerequisites. Our Clients involves with each venture they honor to us. Likewise, being at the top past all the Competition that exists in the business we are coddling the business sector. The methodology of being honored of a certain venture is likewise a test. The procedure towards satisfying are the essential reports required is trying for there is not legitimate standard altered as parameters. Also, the survey tried to recognize what techniques the organization is utilizing to guarantee enhance quality certification and control. As per Alhamim CITRA is applying three methodologies so we can have a superior control on the result of each worker. These three techniques are as in particular beneath.

Initially we are attempting to appoint the right representative with the right capabilities and experience for the occupation so we guarantee that it will be carried out in more expert route with better quality

Second we verify we are doing a standard check and investigation to all the occupations we have and the individuals who are doing it so we verifying everything is going alright.

Third giving all our workers a particular errands and focus to be accomplished month to month and yearly

The test of achieving the necessities our Client